Terms of Service
Welcome to Nexmerce. These terms outline the rules and regulations for the use of our website and the purchase of our handcrafted goods. By accessing this site, you accept these terms in full.
1. Agreement to Terms
By accessing the website at https://lumma.com (the “Site”) or making a purchase from Nexmerce, you agree to be bound by these Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
✨ Nexmerce ethos: Our terms reflect transparency, respect for artisans, and a commitment to slow, responsible commerce. We invite you to read them with care.
2. Products & Craftsmanship
Nexmerce offers objects, garments, and homewares that are either handcrafted or produced in small batches with natural and recycled fibers. Each piece may feature subtle variations in texture, color, or form — these are considered marks of authentic craftsmanship and not defects. We strive to display product images as accurately as possible, but slight differences may occur due to screen settings or natural material irregularities.
Material transparency
We provide detailed sourcing information for every product. If you have specific questions about origin or composition, please contact care@lumma.com.
3. Orders & Pricing
All prices listed on the Site are in USD and do not include applicable taxes or shipping fees, which will be added at checkout. Nexmerce reserves the right to change prices or discontinue products without notice. We accept major credit cards and digital payments. After placing an order, you will receive an email confirmation; however, we reserve the right to cancel any order due to unforeseen stock limitations or pricing errors. In such cases, you will be fully refunded.
- Pre-orders: Limited pre-order collections are charged at the time of purchase. Estimated shipping dates are provided, but may shift due to artisan production timelines.
- Promotions: Discount codes cannot be combined unless explicitly stated.
4. Shipping & Repairs
We ship worldwide with carbon-neutral carriers. Delivery estimates are provided at checkout but are not guaranteed. Nexmerce is not responsible for delays caused by customs, weather, or carrier partners. All shipments are insured. Our Lifetime Repair Pledge covers any structural damage to Nexmerce products — you may request a repair at no cost (shipping fees may apply). To initiate a repair, contact our support team within a reasonable timeframe.
♻️ Heirloom guarantee: We believe in mending, not ending. If your Nexmerce piece needs care, we’ll restore it with the same attention it was originally made with.
5. Returns & Exchanges
We accept returns of unworn, unwashed, and undamaged items within 14 days of delivery. Final sale items (marked as “archive sale” or “intimates”) are not eligible. To start a return, please email our team. Refunds are issued to the original payment method after inspection. Exchanges are subject to availability. For EU customers, statutory withdrawal rights apply.
Non-returnable items
Custom or personalized pieces, gift cards, and items damaged due to misuse are not eligible for return. For any concerns, please reach out — we value your trust.
6. Intellectual Property
All content on this Site — including but not limited to text, graphics, logos, product photography, and the Nexmerce brand name — is the exclusive property of Nexmerce and protected by international copyright and trademark laws. You may not reproduce, distribute, or exploit any content without our prior written consent. Unauthorized use may result in legal action.
7. User Conduct
When interacting with our site (reviews, comments, or messages), you agree not to post any unlawful, abusive, defamatory, or obscene material. Nexmerce reserves the right to moderate and remove user-generated content that violates our community standards. By posting content, you grant us a non-exclusive, royalty-free license to use and display it for promotional purposes.
8. Limitation of Liability
To the maximum extent permitted by law, Nexmerce shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our total liability shall not exceed the amount paid by you for the product in question. Some jurisdictions do not allow limitations on implied warranties, so these limitations may not apply to you.
We make no representation that the Site operates error-free or that servers are free of viruses. However, we continuously update security measures to protect your data.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any legal disputes arising from these Terms shall be resolved exclusively in the state or federal courts located in Kings County, New York. For consumers residing in the EU, mandatory consumer protection laws apply regardless of this clause.
10. Changes to Terms
Nexmerce reserves the right to revise these Terms of Service at any time without prior notice. By using this Site, you agree to be bound by the current version of these Terms. We will notify users of material changes via a notice on our homepage or by email. The “last revised” date at the top of this page indicates when updates become effective.
If you have any questions about these Terms, please contact us at: legal@lumma.com or write to: Nexmerce, 47 Pearl Street, Brooklyn, NY 11201.